FAQ

4.
I haven’t received my order confirmation email, has my order been confirmed?

To place your order, select the desired item(s) and the appropriate size/color and click “Add to Shopping Bag”.   
Your Shopping Bag will appear on the right-hand side of the screen, and can be accessed elsewhere on the site by clicking the Shopping Bag icon in the top right-hand corner. Once you have made your selection, please click “Proceed to Checkout” to complete your delivery and payment details. When your order has been confirmed, you will receive an Order Confirmation email.

5.
Where is my order shipped from?

Regretfully, it is not possible for us to reserve items in your Shopping Bag. If an item has disappeared from your Shopping Bag, this may mean that it is no longer available.  
In this instance, you can sign up to be notified if the item becomes available again by using the “Notify Me” button. If the “Notify Me” button is not available, you can contact our Customer Care to enable an ambassador to assist you.

6.
Why am I receiving multiple shipments for the same order?

Regretfully, it is not possible for us to reserve items in your Shopping Bag. If an item has disappeared from your Shopping Bag, this may mean that it is no longer available.  
In this instance, you can sign up to be notified if the item becomes available again by using the “Notify Me” button. If the “Notify Me” button is not available, you can contact our Customer Care to enable an ambassador to assist you.